Terms & Conditions

Terms & Conditions

Effective Date: 01st September, 2025

 

Terms and Conditions

Welcome to Gorur Mart. By using our website, mobile application, or visiting our stores, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. Introduction

These Terms and Conditions (“Agreement”) apply to the use of gorurmart.com, the Gorur Mart mobile app, and purchases made in-store or online. Gorur Mart is located at Shivamogga, Karnataka and can be contacted at gorurmart@gmail.com or +91 8792132747.

By accessing our website/app or purchasing from our store, you accept and agree to be bound by these Terms and Conditions.

2. Products and Services

  • All products listed on our website or mobile app are subject to availability.

  • Prices, offers, and discounts may vary between online and offline stores.

  • Gorur Mart reserves the right to update product details, prices, and offers at any time without prior notice.

3. Ordering and Payments

  • Orders can be placed through our website gorurmart.com or at our physical store.

  • Payments are processed securely through our payment partner Razorpay.

  • We accept UPI, credit/debit cards, net banking, and wallets supported by Razorpay.

  • In case of payment failure, orders will not be processed.

4. Delivery and Pickup

  • Deliveries are made in batch-wise slots during store timings 9:00 AM to 9:00 PM.

  • Delivery timelines may vary depending on order volume and delivery location.

  • Customers must provide accurate address and contact details. Gorur Mart will not be responsible for delays due to incorrect information.

5. Cancellation, Returns, and Refunds

  • Orders once placed cannot be canceled after dispatch.

  • Perishable items (fruits, vegetables, dairy, etc.) cannot be returned once delivered unless found damaged at the time of delivery.

  • Non-perishable items can be returned within 2 days of delivery, provided they are unused, unopened, and in original packaging.

  • Refunds (if applicable) will be processed within 7 working days through the original payment method.

6. Store Timings

Our store operates between 9:00 AM to 9:00 PM, Monday to Sunday. Delivery and order processing will follow these timings.

7. Customer Responsibilities

  • Customers must ensure availability at the delivery address during the chosen delivery slot.

  • Customers are responsible for checking products at the time of delivery.

  • Misuse of offers, discount codes, or fraudulent orders may result in suspension of services.

8. Limitation of Liability

  • Gorur Mart shall not be liable for indirect, incidental, or consequential damages arising out of the use of our services.

  • While we strive to provide accurate product information, there may be occasional typographical errors.

9. Privacy Policy

We respect your privacy. Personal information such as name, address, email, and phone number is collected for order processing and delivery. Payments are handled by Razorpay and we do not store sensitive payment details. Please refer to our [Privacy Policy] for more information.

10. Governing Law

These Terms and Conditions are governed by the laws of India and jurisdiction lies with the courts of Shivamogga, Karnataka.

10. Contact Information

For any queries related to these Terms & Conditions, please contact:

Gorur Mart
Shivamogga, Karnataka, India
📧 Email: gorurmart@gmail.com
📞 Phone: +91 87921 32747